Account · NDPA Art. 26

Delete your Muuvers account

Your account is yours. You can ask us to delete it any time, and we'll honour the request within 30 days unless we're legally required to keep a specific record.

Preferred path · in-app

From the Muuvers app

1. Open the Muuvers app and sign in.
2. Tap the Profile tab.
3. Tap “Privacy”.
4. Tap “Delete my account” and follow the confirmation flow.

After you confirm, your account enters a 30-day grace window. You’ll see a banner counting down the days; tap it to cancel any time before the window closes. After 30 days the deletion runs and is irreversible.

Fallback · email

Can’t sign in?

If you can’t access your account (lost phone, blocked number), email privacy@muuvers.com with the subject “Account deletion request”. We’ll verify your identity using the phone number associated with the account and confirm by SMS. Same 30-day grace window applies.

What gets deleted

Your data, on day 30

· Profile (name, phone, email, avatar, ratings given + received)
· Saved addresses + booking drafts
· Stored payment methods + their references at Paystack
· Chat messages you sent + thread references
· Documents uploaded for driver verification (NIN slip, licence, roadworthiness, insurance, vehicle photos) — encrypted ciphertext + S3/Cloudinary copies
· Device push tokens + login refresh tokens

What we retain

And for how long — NDPA Art. 26

· Completed booking records with the customer identity replaced by a system reference (for tax + dispute audit). 7 years (FIRS tax statute).
· Payment + payout records with personal identifiers redacted. 10 years (Paystack / CBN AML retention).
· Hash-chained admin audit-log entries that referenced your account. Indefinite — the chain is tamper-evident and we can’t selectively delete rows without breaking it.
· Open safety incidents or unresolved disputes that name you as a participant. Until closed; then the retention rules above apply.

Get started

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Download the app, or join the waitlist and we will text you the link the second it goes live.